Service Terms

Estimates and pricing

Online prices are starting points for vehicles in standard condition. Final pricing is confirmed at check-in after we inspect the vehicle with you. Any additional work is only performed with your recorded approval.

Vehicle condition

Pre-existing damage (scratches, dents, worn surfaces, prior paint work) is documented during check-in. We are not responsible for conditions present before service or for defects revealed by cleaning (e.g. paint damage hidden under dirt), which we will bring to your attention when found.

Personal belongings

Please remove valuables before your appointment. Items found during service are set aside and returned at pickup.

Service-specific care

Coatings, films and correction work carry the product manufacturers' care requirements, which we provide as aftercare instructions. Documentation for any product warranty offered with your service is provided in writing at completion.

Payment

Payment is due at pickup unless otherwise arranged. Some services require a deposit to reserve time, as shown during booking. You may also pay ahead online. Card payments online are processed by Helcim; we never see or store your full card number.

Memberships

• A membership covers one vehicle. Its benefits cannot be used on another vehicle or shared.
• Membership prices are shown before HST; HST is added to each monthly charge. By joining you authorize us to charge your card on file each month, on the day you joined, until you cancel.
• Monthly benefits — such as the included hand wash and, where your plan includes it, the basic interior clean — are for that month only and do not roll over.
• Member discounts apply to the detailing packages and add-ons named on your plan. They do not combine with other offers; the better discount applies.
• You can cancel any time from your account or by contacting us. Cancellation takes effect at the end of the month you have already paid for, and your benefits continue until then. Payments already made are not refunded.
• If a monthly payment fails, benefits pause until it is collected. We will retry the card and let you know; if we cannot collect it, the membership ends.
• An upgrade takes effect immediately: we charge the difference between the two monthly prices that day, and the new price applies from your next billing date.
• We may change a plan, for example when the season changes. We will tell you before a change takes effect, and you may cancel before then.

Winter Pass

The Winter Pass is prepaid and covers one vehicle for the number of hand washes shown at purchase, to be used within the season stated on it. Washes not used by the end of the season expire.